Interpersonal Skills Training
Interpersonal Skills Training is all about effective communication.
People typically spend over 75% of their time in an interpersonal
situation, in all types, shapes and sizes of organizations. The
process of transmitting information from one individual or group to
another is complex and fraught with potential pit falls. This course
illuminates what those communication barriers are and how to
overcome and avoid them.
Listening is the key. In this training we explore the multiple
techniques to be used in tackling AND conquering this challenge.
There is a reason we have two ears and one mouth. We also learn to
listen with the eyes as well as the ears. During this training event
the participant will discover the critical importance of non-verbal
communication as well. We will begin to learn how and why to listen
openly with empathy to the person or persons delivering the message.
Giving feedback requires an honest message given with dignity &
respect. Participants will learn to evaluate the feedback and will
be given an opportunity to practice and improve their skills.
Course Objectives at the Conclusion of this Training, for each
participant, are as follows:
Truly understanding what
The ability to recognize and
comprehend the meaning of nonverbal cues
A realization of how
listening skills impact effective communication
Raising the level of
awareness of one’s own communication style
Knowing how to give positive
With these new tools and
techniques in your toolbox you will soon begin to enjoy the benefits
of dynamic, effective communication!