Course
Descriptions
Managing Conflict/Dealing with Difficult
Behavior in the Workplace
Often time we hear of a course called Resolving Workplace Conflict
or Solving Workplace Problems. We as managers cannot always resolve
the conflict within the workplace or solve every problem. As a very
experienced manager even I was unable to have a 100% resolution in
each instance. This material will help the participant become much
more adept at managing conflict and challenges as they occur within
the workplace.
Participants will have the opportunity to complete a
self-assessment, study the personality traits of others and learn
how to improve the work environment through a series of interactive
exercises.
Objectives
- Learn to deal with behavior and avoid
labeling an employee as a “bad apple”
- Realize that one’s response can result in
either achieving a positive result or deriving an unproductive
outcome
- Learn how to accentuate the positive
- Employ new personal self-control
techniques
- Recognize personality types and learn how
to motivate them
With these new tools and techniques in your
toolkit you will soon begin to enjoy the benefits of a more
productive, harmonious workplace.
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